Luxe Lip Balm

In-stock orders are shipped same day dispatch of receipt. Orders placed after 2pm on Friday will usually not be processed until Monday. We do not ship on weekends or public holidays.

Orders are shipped via Australia Post e-parcel. Delivery time frames are Metro 3-6 business days, Regional 4-8 business days. 

Do you offer rush delivery?

For urgent delivery we offer express shipping for expedited service. Express orders will be prioritised and shipped via Australia Post Express e-parcel. Delivery time frames for metro to metro are next business day delivery, outside of metro inc. Darwin, Perth, Regional and Remote will incur additional days for delivery.

For International delivery times please see below

My package says delivered but wasn't here when I got home

We want you to get your skincare products quickly and without complication. Once your order has been placed and processed for shipping you will receive an email with your tracking information.

You can track the progress of your order through to shipment by visiting www.auspost.com.au and entering your consignment number.

If you are unable to locate your consignment number, or if you have any questions about your shipped order please email us at enquiries@ocinium.com or call us Monday - Friday AEST 9.00 AM - 5.30PM on 1300 624 648. 

Can I make changes to my order or an an item once it has been submitted?

We work hard to help you get your orders as quickly as possible. As soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can catch your order before it is shipped out. In order to expedite changes please call email us at enquiries@ocinium.com or call us immediately 1300 624 648. We are open Monday - Friday AEST 9.00 AM - 5.30PM

Do you ship internationally?


Yes, Ocinium has shipped to over 30 countries worldwide (you can put some items in your cart and use the checkout process to see if your country is available). If your country is not on the list or if you have ordered previously but your country is no longer on the list please contact enquiries@ocinium.com and we will try to accommodate your order.

Please also note that although we offer a 30 day satisfaction guarantee on our products where we will refund the cost of the products after we have received them back, we cannot cover the cost of return shipping which in some cases is significant. Please see above for returns policy.

What are your international shipping methods and timeframes?

Products are shipped from our headquarters within 2-3 business days. For first time international orders we usually confirm orders before shipping to ensure you are receiving the best product matches due to the cost of shipping which may add a further delay. International packages are provided tracking information on receipt of shipped order. Delivery time frames between major metro areas are between 5 - 12 business days and up to 21 days for international shipping outside of major metro areas.  

Customs, Duties and International handling fees

Orders may be subject to import/value added taxes and customs duties/fees levied by the destination country. Additional charges for taxes and customs clearance must be borne by the recipient.

Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes. Unfortunately we are not able to alter the declared value of packages.