Product Recommendations & FAQ's

We welcome the chance to work closely with you in finding the best products for your skin. We have experienced therapists that you can consult with prior to and after receiving your order by reaching out to We also offer starter kits so you can familiarise yourself with some of the key elements of our line.

For some products, such as our oils and creams, you may see a difference immediately, as skin gets a super-dose of nutrients and moisture. For other products, such as our serum range, the repair work is happening deep within the skin and results may take up to three months. Generally, most people new to the brand will see increased skin health within a couple of weeks and improvement of skin conditions such as wrinkles and hyperpigmentation within three months.

For maximum efficacy and freshness, we recommend our products are used within 6 months of opening. When our unopened products are stored correctly (in a dry, cool place out of light) they are “safe" to use within two years of manufacture. If you live in an extremely hot climate, keep products out of direct sunlight in a cool, dark place such as the refrigerator. If you are stocking up on products, you can store extras in your refrigerator until you are ready to use them.

When it comes to retinol and pregnancy, choosing suitable skincare in pregnancy, pregnancy safe lotions and the use of retinol a cream in pregnancy, the topic is controversial. Retinol is a vitamin A derivative, often found in many cosmetics. Retinol must be converted in the skin to retinoic acid, they are around ten times less potent than tretinoin and are considered low risk, however, despite this their use in pregnancy is one to proceed with caution. We always recommend reviewing your vitamin A exposure during pregnancy, and speaking with your doctor about your concerns.

We use a retinol, vitamin a derivative, known as retinyl palmitate, at between 0.5-1% concentration. 

We have five products that contain retinol—Luminosity Vitamin C Serum, Elemental Vitamin A+C+E Serum and Immortelle Vitamin B3 Serum and Metamorphis Multi-Vitamin Cream.

For skincare during pregnancy, we have bundled our starter kit, a collection of products are formulated with ingredients focused on safely supporting the skin system throughout the various hormonal fluctuations/internal changes that occur in pregnancy and breastfeeding.

Oils dissolve oils, so using a product containing oil is recommended for all skin types. If ones skin is lacking in oil, the cells will do what they need to to in order to make up for that loss by over-producing oil. We would recommend the Green Tea + Ginseng Facial Oil. Its lightweight composition can be used AM + PM.

Ecdysis BioFerment Cleanse to cleanse and exfoliate evening, Elemental  Vitamin A+C+E Serum applied evening 3-5x/week, depending on severity, and Immortelle Vitamin B3 Serum applied daily of morning. 

Because melasma is associated with inflammation (usually influenced by hormones) you can certainly try Immortelle Vitamin B3 Serum. Niacinamide is a useful skin brightening ingredient which helps suppress melanin and inflammation. We recommend layering it with Luminosity Vitamins C Serum which is brightening, protective and inhibits the tyrosinase enzyme from triggering melanin release. Both of these are addressing melanin production from two seperate pathways. Boosting sun protection, from both niacinamide and vitamin C, preventing further pigmentation, and also it is very important that you protect your skin from sun with a broad spectrum zinc based sunscreen.

We would recommend the Immortelle Vitamin B3 Serum for long term care of inflammation and redness. Niacinamide will help strengthen the skin over time. With rosacea some people get flushing episodes or have consistent redness. In addition to a niacinamide serum the Green Tea + Ginseng Facial Oil can be helpful for strengthening the capillaries and protect the skin with valuable antioxidants. For cleansing and exfoliating the Ecdysis BioFerment Enzyme Cleanse is a gentle option, that will help establish healthy microflora on the skin and soothe inflamed skin with the addition of niacinamide.

If you are experiencing oily/congested acne skin we would suggest starting with the full range of treatment products including the Elemental Vitamin A+C+E Serum with Retinol for a full three months. If you are experiencing inflamed, painful cystic acne we would suggest a combination of both lines implementing the Immortelle Vitamin B3 Serum, Ecdysis BioFerment Cleanse and for some cases the Green Tea + Ginseng Facial Oil. Please reach out to our team for individual guidance or refer to our acne section or regimen.

Yes, especially if she has acne, our products are much safer than the conventional anti-acne treatments that contain benzoyl peroxide or antimicrobials. For younger children our facial oils and luxe lip balm are suitable. 

Pure Clean Beauty

So you don't need to choose between performance or safety.